Who we are
Our website address is: https://onecall-ltd.co.uk/.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies are small text files stored on your computer by your browser. They’re used for many things, such as remembering whether you’ve visited the site before, so that you remain logged in – or to help us work out how many new website visitors we get each month. They contain information about the use of your computer but don’t include personal information about you (they don’t store your name, for instance).
This policy explains how cookies are used on the One Call Ltd website in general – and, below, how you can control the cookies that may be used on this site.
We may collect information automatically when you visit the Website, using cookies.
The cookies allow us to identify your computer and find out details about your last visit.
You can choose, below, not to allow cookies. If you do, we can’t guarantee that your experience with the Website will be as good as if you do allow cookies.
The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.
Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.
These links explain how you can control cookies via your browser – remember that if you turn off cookies in your browser then these settings apply to all websites not just this one:
- Internet Explorer http://support.microsoft.com/kb/278835 (this page links to further information for different versions of IE – the mobile version is at http:/ /www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx).
- Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
- Safari: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html (or http://support.apple.com/kb/HT1677for mobile versions)
- Firefox: http://support.mozilla.org/en-US/kb/ Enabling%20and%20disabling%20cookies
- Blackberries: http://docs.blackberry.com/en/smartphone_users/deliverables/ 32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp
- Android: http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022
- Opera: http://www.opera.com/browser/tutorials/security/privacy/
Types of Cookie That May be Used During Your Visit to the Website:
The following types of cookie are used on this site. We don’t list every single cookie used by name – but for each type of cookie we tell you how you can control its use.
- Analytics Cookies
These monitor how visitors move around the Website and how they reached it. This is used so that we can see total (not individual) figures on which types of content users enjoy most, for instance.You can opt out of these if you want: https://tools.google.com/dlpage/gaoptout
- Facebook’s data use policy: http://www.facebook.com/about/privacy/your-info-on-other
- ShareThis (the service that runs some of our social sharing buttons): http://support.sharethis.com
- Site Management Cookies
These are used to maintain your identity or session on the Website. We may use similar cookies when you vote in opinion polls to ensure that you can only vote once, and to ensure that you can use our commenting functionality when not logged in (to ensure you don’t see comments you’ve reported as abusive, for instance, or don’t vote comments up/down more than once).These cookies cannot be turned off individually but you could change your browser setting to refuse all cookies (see above) if you do not wish to accept them.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use analytic tools to help us monitor the website. These tools ultimately help us to improve the user experience of our website. Any data that is collected is anonymous and not personally identifiable to you. As mentioned in the “Cookies” section, these tools install cookies on your browser to identify user journeys of our site.
Who we share your data with
We don’t sell or pass on your personal data. Data is processed by third parties through cookies which are detailed in the cookies section.
How long we retain your data
Data is held by One Call Lyd for a reasonable amount of time. We retain data as we see fit in relation to orders that are placed. Data isn’t held any longer that 2 years.
What rights you have over your data
If you have placed an order or made an enquiry with us, you can request to receive the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Data is only held by us, except anonymous use of data by cookies, in our email account.
Your contact information
You can contact us by email: firstname.lastname@example.org.
How we protect your data
We take appropriate steps to ensure your information is held securely.
What data breach procedures we have in place
If a data breach occurs we are obliged to let you know within 72 hours, where reasonable. If and when this does occur we will aim to let you know as soon as we can.